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Terms of Business - One Quote Financial Brokers Ltd t/a One Quote, 11 James’s Terrace, Malahide, Co Dublin Tel: 01 845 0049 Email: [email protected]

The following terms of business agreement outline the terms and conditions on which we will provide services to you. It is important that you read this document carefully. These Terms of Business set out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services.

If any material changes are made to these terms we will update this page and we will notify you.

1. Authorisation with the Central Bank of Ireland

One Quote Financial Brokers Ltd, trading as One Quote is registered with the Central Bank of Ireland as an insurance/reinsurance intermediary under the European Communities (Insurance Mediation) Regulations, 2005 (as amended). Reference No:C50480 Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on: Tel: 01 224 6000 or alternatively visit their website: http://registers.centralbank.ie/FirmSearchPage.aspx to verify our credentials. Please note that this includes Central Bank autorisation to provide investment products (savings, investments, pensions and ARF’s) through the life insurance company agencies listed below:

• Aviva Ireland Life and Pensions Ltd
• Irish Life Assurance Plc
• New Ireland
• Royal London Insurance DAC
• Standard Life International DAC
• Zurich Life Assurance plc

2. Codes of Conduct

One Quote Financial Brokers Ltd is subject to the Consumer Protection Code, Minimum Competency Code, and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website: www.centralbank.ie.

3. Our Services

As a regulated financial broker, our principal business is to provide advice and arrange transactions on behalf of clients resident in the Republic of Ireland in relation to Life & Pensions, and Investment products. Unlike other financial brokers, we not only compare the market for the most suited personal solutions but, offer you full-term discounts on all direct-priced protection (life insurance products), together with reduced provider charges on all pension & investment plan recommendations. In choosing to use our free online market comparison quotation services, you agree to us contacting you via email to verify your quote and provide product details, as well as to us contacting you by telephone to discuss the suitability of your quote.

Protection

• Mortgage Protection
• Life Assurance
• Specified Serious Illness Cover
• Income Protection
• Inheritance Tax Insurance Provision
• Business Protection - (Key Person, Co-Directors and Partnership Insurance).

Insurance Based Investments

• Investment Bonds
• Childrens Regular Savings Plans

Private Pensions

• Executive Pensions
• Personal Pensions
• PRSA's
• Pensions Bonds
• Approved Retirement Funds - AMFR'S & ARF's

Group Pensions

• PRSA Group Schemes
• Occupational Group Pension Schemes

4. Financial Broker Remuneration

One Quote Financial Brokers Limited may receive remuneration by way of commission from the life insurance companies with whom we place protection (life insurance products), pension, and investment business on your behalf. A direct fee may be payable for existing protection policy cancellation, where the commission is clawed back from us, or for certain consulting and investment advisory services. Please view the full details of our remuneration basis, including our reduced commmission and where fees may apply.

5. Early Application Cancellation

Should a client wish to cancel any existing pension or investment policy at any time post the initial 30-day cooling-off period, early encashment fees may be imposed by the product provider as outlined in the policy conditions provided. In the case of a protection policy including Mortgage Protection, Life Insurance, Serious Illness Cover, and Income Protection no provider fee will be imposed by the product provider, but a flat administration charge will be payable to One Quote.

6. Existing Policy Cancellation

We are not responsible for cancelling any existing policies held within or outside of our agency for which you are choosing to replace. Remember never cancel your existing protection (life, serious illness or income protection) policy until it has been confirmed that your new policy is on coverage. Also, never cancel an existing protection policy where improved terms are not provided based on full health disclosure.

7. Fair & Personal Analysis

The concept of fair analysis is derived from the Insurance Mediation Directive. It describes the extent of the choice of products and providers offered by an intermediary, within a particular category of life assurance, or a specialist area. The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet a client’s needs.

The number of providers that constitute ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in and share of that market. The extent of fair analysis must be such that it could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search.

In order to ensure that the number of contracts and provider is sufficiently large to constitute a fair and personal analysis of the market, we will consider the following criteria:

• The needs of the customer;
• The number of providers in the market that deal with brokers;
• The market shares of each of those providers;
• The number of relevant products available from each provider;
• The availability of information about the products;
• The quality of the product and service provided by the provider.

We will provide assistance to you for any queries you may have in relation to the policies and at the point of sale or in the event of a claim during the life of your policy, we will explain to you the various conditions and any exclusions or restrictions that may be attached to your policy.

On Income Protection policies, we will explain to you; (a) the meaning of disability a defined in the policy;(b) the benefits available under the policy;(c) the general exclusions that apply to the policy; and (d) the reductions applied to the benefit where there are disability payments from other sources. For a Serious Illness Cover policy, we will explain clearly to you any restrictions, conditions, and general exclusions that attach to that policy and the importance of full and true disclosure at the point of any existing health conditions you may already have.

However, it is your responsibility to read the policy documents, literature, and brochures to ensure that you understand the nature of the policy cover; particularly in relation to Income Protection and Serious Illness Cover policies.

8. Sustainability Factors - (ESG) Investment/ARF/Pension Advice

When providing advice, the firm considers the adverse impact of investment decisions on sustainability. As part of our research and assessment of products, the firm will examine the Product Provider literature to compare financial products and to make informed investment decisions about ESG products. The firm will at all times act in the client’s best interests and keep clients informed accordingly. The consideration of sustainability risks can impact the returns of financial products. When assessing all insurance-based investment products, we will consider the different approaches taken by product providers in terms of them integrating sustainability risks into their product offering. This will form part of our analysis for choosing a product provider.

9. Protection Quotations & Free Cover

All protection site discounted quotations (Mortgage Protection, Life Insurance, Serious Illness Cover, Income Protection) are valid for a minimum period of 30 days but may change due to the occurrence of a birthday, prior to the starting date.

Quotations for insurance are indicative only. All quotations are subject to acceptance by the insurer concerned upon receipt of proposal forms and relevant documentation, including full health disclosure. Please note full disclosure of all material facts should be made including medical history and claims. Failure to disclose all relevant information could result in your policy being canceled, claims not being paid, difficulty in getting insurance elsewhere. You can complete your application form online once you have a PDF reader, you can also print sign, and scan declaration pages and direct debit mandate or using ink or digital signature. The offer of the first month free where applicable is subject to the insurer in question maintaining their free month offer and in accordance with their own company terms. One Quote Financial Brokers Ltd, reserve the right to amend our discounted percentage levels as they apply to market conditions at any time. Written proof must be provided of a cheaper quote, for any additional discount to apply.

10. Consumers: Duty of Disclosure when completing documentation for new business:

Section 14 (1) – (5) of the Consumer Insurance Contracts Act which is effective from 1st September 2021 alters consumers duty of disclosure: • You are required to answer all questions posed by us or the insurer honestly and with reasonable care – the test will be that of the ‘average consumer’. Average consumer as per Directive No. 2005/29/EC of the European Parliament and of the Council of 11 May 2005 is reasonably well informed and reasonably observant and circumspect, considering social, cultural and linguistic factors. • Specific questions will be asked. Where you do not provide additional information (after being requested to do so) it can be presumed that the information previously provided remains unchanged. An insurer may repudiate liability or limit the amount paid on foot of the contract of insurance, only if it establishes that non- disclosure of material information was an effective cause of the insurer entering into the relevant contract of insurance and on the terms on which it did. Completed proposal forms/statement of fact: Completed proposal forms or Statements of Facts will be provided to you. These are important documents as they form the basis of insurance contract between the insurer and you the consumer. You should review and confirm that the answers contained within are true and accurate. Commercial Customers: Non-Consumer Disclosure of Information: It is essential that you should bring to our attention any material alteration in risk such as changes of address or use of premises. Any failure to disclose material information may invalidate your claim and render your policy void.

11. Regular Life Insurance Review

It is in your interest that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up-to-date advice and products best suited to your needs. Failure to contact us in relation to changes to your circumstances or failure to request a review may result in you having insufficient insurance cover.

12. Regular Investment Product Review

We will provide annual assessments of the suitability of the insurance-based investment product which we have recommended to you. You will be personally assessed with regard to your attitude to investment risk on each and any lump sum investment or pension investment we arrange, but should your circumstances or risk attitude change you may also contact us anytime to discuss a free fund switch.

13. Rights of Early Cancellation

You have the right to withdrawal from your life, pension, or investment contract within 30 from your policy inception date. To withdraw within this time written instruction from one or other policyholder must be sent to One Quote via letter or email. Any monies paid to the product provider/insurer will be then refunded accordingly and no cancellation fee will apply.

14. Conflicts of Interest

It is the policy of One Quote Financial Brokers Ltd t/a One Quote to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.

15. Payment Default Remedies

Product providers are entitled to withdraw benefit or cover on default of any payments due under any products arranged for your benefit. It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full. Some insurers may include as a term of the insurance a settlement due date or in some cases a warranty under the terms of which the premium must be paid to them by a certain date. We inform our clients of such requirements and the relevant date in good time to allow the payment terms to be met.

Failure to comply with the terms of the warranty may mean that the insurer’s obligation under the policy will be terminated. We will automatically advise you of any payments outstanding on your policy and the consequences of failure to pay premiums. An outline of the action and remedies which the relevant product producers may take in the event of default by a client is included in the product producer’s policy document.

16. Consumer Protection

One Quote is a member of the Investor Compensation Company Ltd (ICCL) Scheme established under the Investor Compensation Act, 1998 (as amended) (the "Act"). A right to compensation will only arise where money or investment instruments held by us on your behalf cannot be returned either for the time being or for the foreseeable future and where you fall within the definition of an eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss, which is recognised as being eligible for compensation, or €20,000.

17. Confidentiality

We will use your personal information only for the purpose for which you provide it. All such information will be held in accordance with the Data Protection Acts. We will take all reasonable steps to ensure that persons employed by us are aware of and comply with such legislation. We would like to be able to contact you by way of telephone, letter or email, in relation to any products which we might consider to be of interest to you. If you do not wish us to provide you with details of possible additional products, please let us know.

18. Complaints Procedure

If you would like to talk to us about how we could improve our service, or if you are unhappy with the service you are receiving, please let us know by telephoning or writing to us. Any complaints will be responded to in writing. We will carefully consider any complaint as soon as we receive it and do all we can to explain the position to you. If we do not answer your complaint to your satisfaction, you may, of course, take up the matter with the Financial Services Ombudsman or the Pensions Ombudsman. We will respond to any complaint within 5 working days in writing.

19. Data Protection

The firm complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. The data which you provide to us will be held on a computer database for the purpose of arranging transactions on your behalf. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Privacy Notice made available on your website. You have the right at any time to request a copy of any ‘personal data’ within the meaning of the GDPR that our office holds about you and to have any inaccuracies in that information corrected. Please contact us at [email protected] if you have any concerns about your personal data.

Client Acknowledgement

Terms of Business In proceeding to transact business, you have acknowledged that you have been provided with a copy of the Terms of Business of One Financial Brokers Ltd t/a One Quote and confirm that you have read, accept and understand them.

One Quote Financial Brokers trading as One Quote

One Quote Financial Brokers Ltd respects your right to privacy and complies with our obligations under relevant data protection legislation including the General Data Protection Regulation (EU) 2016/679 (“GDPR”). The purpose of this Privacy Policy (“Policy”) is to outline how we process personal data, including special categories of data and the basis on which personal data is obtained from you or collected about you from third parties. We do not knowingly attempt to solicit or receive information from children. We take great care with any personal data we hold, so that we provide the highest standard of service to you, whilst taking steps to keep your data secure and to ensure it is only used for the specified, explicit and legitimate purposes stated within this Policy. It is important that you read this Policy and show it to anyone else who is insured under your policy of insurance, including any joint policyholders. In circumstances where you provide personal data including special categories of data or sensitive data relating to persons other than you who are or will be insured under your policy of insurance, you are confirming that you have obtained the consent of such other persons to the processing of their personal and special categories of data for the purposes set out in this Policy. Unless otherwise stated, the controller (as defined in the GDPR) of your personal data for all purposes outlined in this Policy is One Quote Financial Brokers Ltd. We can be contacted as follows: One Quote Financial Brokers Limited 11 James’s Terrace, Malahide, Co Dublin (T): 01-845 0049 (E): [email protected] Our data protection officer (“DPO”) can provide you with additional information on this Policy and your rights as outlined in Section 7. Their contact details are below: Data Protection Officer, One Quote Financial Brokers, 11 James’s Terrace, Malahide, Co Dublin. Email: [email protected] Where you have purchased an insurance policy through One Quote, the insurance provider you have chosen also becomes the controller of your personal data for the purposes outlined in their privacy policies. This will normally be to perform their contractual obligations under, and to underwrite, your insurance policy. We will send you the detail on the insurance provider’s privacy policy with your policy documentation. You can also find the insurance provider’s privacy policies on their websites. 1. One Quote Financial Brokers We, our, us, One Quote refers to One Quote Financial Brokers Limited trading as One Quote. One Quote Financial Brokers Limited is a private company limited by shares incorporated in Ireland with company number 459006 and having its registered office at 11 James’s Terrace, Malahide, Co Dublin, Ireland. We are a registered insurance intermediary and provide Life Insurance services, including savings, investments, and pensions. 2. Information Collection We collect information from you when you access our website when you request a quote online or over the phone or when you speak to members of our staff. We will only collect information that is adequate, relevant, and limited to what is necessary in relation to the purposes identified within the policy basis requested. The table below outlines the categories and types of data we collect along with the source of the data. The type of data we collect will depend on the product or service you are availing of. The types of data we collect may change over time; the following table is an indicative list to help you understand the types of data we collect. The information we collect about you may include the following: 1. Contact and Identifying information, e.g., name, address, contact details; email, mobile, landline. 2. Unique identifiers e.g. PPS number - where tax is payable, or plan tax relief is applicable. Photo ID - all pension and investment products. Proof of Address - all pension and investment products. 3. Demographic details, age, gender, marital status, dates of birth, and insurance/ investment requirements. 4. Family and Beneficiary Data, e.g., dependants, next of kin or nominated beneficiaries, Power of Attorney, Enduring Power of Attorney. Details of Solicitor/Tax Advisor/Accountant. 5. Employment information e.g., role, employment status (such as full/part-time, contract), salary information, and employment benefits. 6. Publicly available sources: e.g., Information about you in the public domain such as Director information from the Companies Registration Office e.g., date of incorporation. 7. Health information such as information about your health status, medical records and medical assessment outcomes; We collect medical information relating to personal habits (e.g., smoking and consumption of alcohol), medical history. This is necessary for any insurance protection product and may include specific health questionnaires. 8. Existing Pensions, Investment and Insurance Benefits information such as existing private insurance, pension and investment plans, including employer-sponsored plans. 9. Financial details e.g., bank account details and salary details which may include copy payslips in the case of pension plan applications. 10. Health Ratings Data (From you and any relevant third parties). Information on any previous health-related premium ratings. 11. Annual Reviews: We contact all clients on an annual basis to discuss the continued suitability of the insurance, pension and investment-related products, held through our agencies. Where applicable updated personal and financial circumstances may be recorded across items 1-10 as detailed above. 12. Online information: e.g., we use cookies to store and analysis information about your visits to our website. For more information please visit: https://onequote.ie/cookies-policy/ 13. Social media information (e.g., likes and posts) with our social media presence; this includes LinkedIn, Twitter, Facebook, Google Reviews, and Site Testimonials. 14. Calculators on our website. We use this data to perform calculations to prepare quotations for protection plans which include Mortgage Protection, Life Insurance, Serious Illness Cover and Income Protection Insurance. When our organisation collects sensitive personal data as defined within the GDPR we will ensure that we require this information, and we have your explicit consent and/or authorisation prior to our collection. Please see the further information contained in this Privacy Notice that outlines special categories of personal data. Information we automatically collect. We sometimes automatically collect certain types of information when you visit our websites and through e-mails when we communicate with you. Automated technologies may include the use of web server logs to collect IP addresses, "cookies" and web beacons. Other cookies such as functional cookies, marketing cookies, and analytical cookies will only be used with your expressed consent. Further information about our use of cookies can be found in our Cookie Notice at the footer of our web page. https://onequote.ie/cookies-policy/ 3. How do we use your personal data? Your Personal Data will be used to enable us to fulfill our contractual obligations in relation to your request for investment, protection, pension products, independent financial advice, and quotes. 1. Performing services for our clients and prospective clients – when you require protection/investment products, we use your data to enable us to provide the required product. 2. Statutory and other regulatory requirements – we are required to carry out various obligations which include: • AML/Sanction checking • Knowing your customer – Product Specific “Fact Find” • Knowing your client – Product Specific “Full Financial Review” • Adherence to the Consumer Protection Code 3. Communicate and marketing to you - We may from time to time with your express permission, email, write or telephone you with respect to special offers or regarding additional product areas in which you have already expressed an interest. For all existing clients, we also receive an annual review where applicable. 4. Process claims – insurance protection claims, which relate to life insurance, serious illness, accident, or disability should be notified to us in the first instance via telephone after which they will be passed on to the relevant users' claim team. 5. To contact you if required or to respond to any communications that you might send to us. Our first point of contact will be by telephone, followed up via email. 6. To administer our site including data analysis, testing, research, statistical, and survey purposes. 7. Carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products, and services that you request. 10. Handling complaints. 11. To notify you about changes to our service. 3.1 Failure to provide further information. If we are collecting your data for a contract and you cannot provide this data, the consequences of this could mean the contract cannot be completed or details are incorrect. When you fail to provide us with the information, we require to fulfill our obligations to you, we may be unable to offer our services to you. 4. Legal Basis We need to ensure that we process your personal data lawfully. We rely on the following legal grounds to collect and use your personal data. Performance of a contract: When we enter a contract with you, we will collect and use your personal data to enable us to fulfill that service. Legal obligation: The use of some of your personal data is necessary for us to meet our legal obligations e.g., pension contributions for Revenue Certificates, Regulatory purposes to the Central Bank, and anti-money laundering. Consent: We rely on your consent to send direct marketing to you. We will ensure that we present this to you concisely. We will also ensure that we use clear and plain language and if you give us your consent you can withdraw this easily at any time. Sometimes, if you refuse to provide information that we reasonably require to provide the services, we may be unable to offer you the services, and/or we may terminate the services provided with immediate effect. If you require further information on any of the above basis for processing your data, we can provide you with further details. 5. How we share your data We make your information available to third-party life insurance partners (Life Insurance Companies) with whom we have a relationship, where that third party is providing services on our behalf. We will only provide those third parties (data processors) with information that is necessary for them to perform the services. Insurance Partners where we need to manage the services provided to and share your information with your consent to our life insurance partners, you can also visit their own websites to view their own privacy statements. 6. Data Retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means that the period of time for which we store your personal data may depend on the type of data we hold. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. The table below outlines a general summary of our retention periods: Data Type Retention Period Quote Only Data 12 months Policy data 5 years from the date you no longer hold an active policy with us Marketing preferences Indefinitely to identify customer opt-out marketing preferences 7. Data Subjects Rights: One Quote Financial Brokers will facilitate your rights in line with our data protection policy, available on request. Your rights as a data subject At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights: • Right of access – you have the right to request a copy of the information that we hold about you. • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. • Right of portability – you have the right to have the data we hold about you transferred to another organisation. • Right to object – you have the right to object to certain types of processing such as direct marketing. • Right to object to automated processing, including profiling. • Right to make a complaint: if we refuse your request under rights of access, we will provide you with a reason as to why. 8. Complaints If you wish to make a complaint about how your personal data is being processed by One Quote Financial Brokers or how your complaint has been handled, you may also lodge a complaint with the Data Protection Commission (DPC) in Ireland, whose details are: Data Protection Commission 21 Fitzwilliam Square South, Dublin 2. D02RD28 Web: www.dataprotection.ie Email: [email protected] 9. Profiling – automatic decision making. Life Insurance/ Protection Automated individual decision-making, including profiling, takes place when you request a personal protection quote from One Quote through our website. The insurance providers we provide quotes on behalf of, carry out this automated individual decision-making. This means that we run your personal data through algorithms and internal models set by each of the insurance providers to determine your risk profile and calculate your insurance premium. This process includes the use of information you provide to Chill in your online quote form. Investment Risk To establish a customer’s attitude to investment risk (relates to pensions and investments) advisors have automated calculators which calculate the customer's attitude to various levels of risk having answered a series of questions. We use online tools to perform this function and to record your ESMA risk rating where you have expressed an interest in receiving our recommendations relating to any savings, investment, or pensions-related product. 10. Special Categories of personal data If we collect any special categories of personal data, such as health add any further special category here if needed data, we will either obtain your explicit consent or we will adhere to the Data Protection Act 2018. This Act allows us to process special categories of personal data for insurance and pension purposes. We will ensure we have suitable and specific measures in place to safeguard the rights and freedoms of you and the processing of your data. 11. Security We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Policy. We will use all reasonable efforts to put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, other recipients, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Contact Us

Data Protection Officer, One Quote Financial Brokers Limited, 11 James’s Terrace, Malahide, Co Dublin Email: [email protected] Privacy notice/ statement changes When we update this Privacy Notice/Statement, we will post a revised version online. Changes will be effective from the point at which they are posted. We would encourage you to review our Privacy Notice so that you are aware of updates. The effective date of this policy: 3rd September 2021