Doing business with us gives you access the leading life insurers and asset managers operating in the Republic
of Ireland, helping to ensure that you benefit from the most competitive tailored financial solutions.
Our Terms
One Quote Financial Brokers Ltd is authorised and regulated by the Central Bank of Ireland (CBI): We act as an insurance intermediary on behalf of our clients and provide advice on a fair analysis basis.
Registered as an insurance intermediary under the European Union (Insurance Distribution) Regulations 2018. Copies of our regulatory authorisations are available on request.
You may verify our credentials via the CBI: Tel: 0818 681 681 | Reference No:C50480 or alternatively visit their website: www.centralbank.ie
Please note that this includes Central Bank authorisation to provide investment products (savings, investments, pensions, and ARFs) through the life insurance company agencies listed below:
One Quote Financial Brokers Limited is subject to and complies with the following codes of conduct:
These codes are designed to protect consumers and ensure professional conduct. These Codes can be found on the Central Bank’s website: www.centralbank.ie.
As a regulated financial broker, our principal business is to provide advice and arrange transactions on behalf of clients resident in the Republic of Ireland in relation to life, pensions, and investment products.
We source and recommend solutions from a range of product providers in order to identify suitable options for our clients based on their individual needs and circumstances. Where applicable, we may be able to secure preferential pricing or negotiated terms on certain protection products and pension and investment solutions, depending on provider arrangements and product availability.
By using our online quotation and comparison services, you consent to us contacting you by email to verify your details and provide product information, and by telephone to discuss the suitability of any proposed solutions.
Protection
Insurance-Based Investments
Private Pensions
Group Pensions
The number of providers that constitute ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product, or service and their relative importance in and share of that market.
The extent of fair analysis must be such that it could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search.
However, it is your responsibility to read the policy documents, literature, and brochures to ensure that you understand the nature of the policy cover; particularly in relation to Income Protection and Serious Illness Cover policies.
Where appropriate, we may introduce clients to an associated independent tax advisory firm. Tax advisory services are provided by a separate Chartered Tax Adviser acting in their own capacity and are not part of the regulated financial services provided by One Quote Financial Brokers Ltd.
Any engagement for tax advice is entered into directly between the client and the tax adviser and is subject to separate terms and fees agreed with that firm.
We aim to ensure that key information relating to products, costs, risks, limitations and obligations is presented in a manner that is capable of being understood by clients.
Clients are encouraged to ask questions and seek clarification before proceeding with any application or transaction.
Where business is conducted digitally or remotely, we take reasonable steps to support informed decision-making and customer understanding.
In certain circumstances, particularly in relation to retirement planning or later-life advisory services, we may request details of a trusted contact person.
A trusted contact person does not have authority over a client account or policy but may be contacted where we reasonably believe additional support may be required in relation to client welfare, vulnerability or financial decision-making. We will only contact a trusted contact person with the client’s consent or where otherwise permitted by law.
We may communicate with clients electronically, including by email and digital document delivery platforms. Clients consent to receiving communications in electronic format unless otherwise requested.
Clients are responsible for ensuring that contact details remain current and that electronic communications are reviewed promptly. While we take reasonable precautions to protect electronic communications, clients acknowledge that electronic communications may not be completely secure and accept the associated risks.
We provide three service levels for PRSAs, whereas all other services are provided on a full retained advisory basis. Clients may choose between Full Advisory, Initial Advisory, or Execution-Only services depending on the level of advice required.
It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up-to-date advice and products best suited to your needs.
Failure to contact us in relation to changes in your circumstances or failure to request a review may result in you having insufficient insurance cover and/or inappropriate investments.
We do offer annual reviews of all investment and pension related products as standard, unless arranged on an execution only fee basis.
We are primarily remunerated by provider commissions. Details: https://onequote.ie/remuneration
We minimise investment-related charges, price-match and discount protection premiums, and charge a solution fee only where commission is removed.
Where we receive commission, it may include initial and ongoing (trail) commission. Commission arrangements may vary between providers depending on product type and provider terms.
We do not receive volume override arrangements linked solely to sales targets. Our remuneration arrangements are designed so as not to impair our obligation to act in the best interests of our clients.
While providers may pay different commission rates, our recommendation process is based on suitability, value, product quality and customer needs rather than remuneration levels. We maintain internal procedures designed to identify, manage and where necessary disclose conflicts of interest.
Where commission received by the firm is subsequently reclaimed (“clawed back”) by a product provider due to early cancellation, lapse, replacement, surrender or alteration of a product arranged on your behalf, we reserve the right to recover the corresponding amount from the client where appropriate and permitted by law. Any such amount will be notified in writing.
Only where we are not otherwise remunerated by way of commission, we may charge a direct fee.
Where we provide financial planning, advisory, or consultation services, fees may apply for work carried out regardless of whether the client proceeds with a recommended product or transaction.
All such fees will be:
Fees are payable for services rendered and are not contingent on the implementation of any recommendation. This includes circumstances where you decide not to proceed with any product following receipt of advice.
We do not hold client money. All premiums and investment contributions are paid directly to the relevant product provider unless otherwise agreed in writing. Any fees payable to the firm will be disclosed in advance and agreed with the client.
We will provide reasonable assistance to clients in the event of a claim on life assurance, serious illness, income protection or related protection policies arranged through our firm.
This may include assisting with the completion of claim forms, liaising with the relevant product provider on the client’s behalf, and explaining the claims process and requirements.
Final decisions regarding the acceptance, assessment, and payment of claims are made solely by the product provider in accordance with the policy terms and conditions. We do not guarantee the outcome of any claim.
We retain records of advice, fact-finds, and suitability statements for a minimum of six years or as required under law. We will retain information relating to quotations you do not proceed with only where you provide your explicit consent.
If you do not consent, such information will be erased in accordance with our data‑retention policy. You may withdraw consent at any time. Certain records may be retained where required for legal, regulatory, anti-money laundering or evidential purposes.
In accordance with the Sustainable Finance Disclosure Regulation (‘SFDR’), we inform you that when providing advice on insurance-based investment products and investment products. We assess, in addition to relevant financial risks, relevant sustainability risks as far as this information is available in relation the products proposed/advised on.
Sustainability preferences may be considered where relevant for IBIPs/investments.
This means that we assess environmental, social or governance events/conditions that, if they occur, could have a material negative impact on the value of the investment.
We integrate these risks in our advice in the following way: We review product provider literature in relation to sustainability risks; we consult with the providers in relation to any queries in relation to the funds. This information is reviewed by the firm on an ongoing basis.
The firm currently does not consider principal adverse impacts (“PAIs”) of investment decisions on sustainability factors within the meaning of Article 4 of SFDR due to the size, nature and scale of the firm’s activities and the limited availability of sufficiently reliable and comparable data from product manufacturers. The firm keeps this position under periodic review.
We recognise that some clients may experience vulnerable circumstances, whether temporary or permanent, which may affect their ability to make informed financial decisions. Where we identify that additional support may be appropriate, we will take reasonable steps, where practical and proportionate, to accommodate client needs.
This may include providing additional explanations or time to support understanding, communicating in a clearer manner or alternative format where practical, facilitating the involvement of a trusted contact person where appropriate and authorised by the client, and adapting aspects of our engagement process to support informed decision-making. Clients are encouraged to inform us if they require additional assistance at any stage of the advisory process.
For all advised transactions, you will receive a Statement of Suitability confirming the recommended product and the basis for advice. This record satisfies regulatory obligations and ensures transparency.
We handle personal data in compliance with GDPR and the Irish Data Protection Act 2018.
We are committed to protecting and respecting your privacy.
The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice, this will be made accessible to all our clients at the time of data collection. Personal data is processed in accordance with applicable data protection legislation and our Privacy Notice, including for contractual, legal, regulatory and legitimate business purposes.
It is the policy of One Quote Financial Brokers Ltd t/a One Quote to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise, you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.
We have an established written complaints procedure and aim to resolve complaints fairly and promptly. Complaints may be submitted by telephone, email or in writing.
We will acknowledge complaints within 5 business days and seek to resolve complaints as promptly as possible. Where a complaint remains unresolved after 40 business days, we will provide the complainant with a written update on the progress of the investigation and an indication of when a final response may be expected.
A full copy of our complaints procedure is available on request. If you remain dissatisfied following the conclusion of our internal complaints process, you may refer your complaint to:
Financial Services and Pensions Ombudsman Lincoln House, Lincoln Place, Dublin 2 Website: www.fspo.ie
We are members of the Investor Compensation Scheme, operated by the Investor Compensation Company Ltd under the Investor Compensation Act 1998.
Investor Compensation Scheme
The Investor Compensation Act 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme, and our firm is a member of this scheme.
Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm, cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.
A right to compensation will arise only:
If the client is an eligible investor as defined in the Act; and if it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and to the extent that the client’s loss is recognised for the purposes of the Act. Where an entitlement to compensation is established, the compensation payable will be the lesser of:
For further information, contact the Investor Compensation Company Ltd at (01) 2244955.
Brokers Ireland Clients’ Compensation and Membership Benefits Scheme (BIC)
We are also members of the Brokers Ireland Clients’ Compensation and Membership Benefits Scheme (BIC). Subject to the rules of the scheme, the liabilities of its member firms, up to a maximum of €100,000 per client (or
€250,000 in aggregate), may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.
Where an ongoing advisory service has been agreed, we may provide periodic assessments of the suitability of insurance-based investment products recommended by us.
It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change, which may result in you having insufficient insurance cover and/or inappropriate investments. Clients should notify us promptly of material changes to their financial circumstances or objectives.
We may update these Terms of Business from time to time. Updated Terms of Business will be made available to clients and will apply to future business conducted with the firm.
In accordance with applicable anti-money laundering and counter-terrorist financing legislation, we are required to obtain satisfactory evidence of identity and address verification for clients prior to establishing a business relationship or carrying out certain transactions.
We may also request information relating to source of funds or source of wealth where required.
We reserve the right to delay or decline to proceed with business where satisfactory documentation or information is not provided.
Our Memberships demonstrate our commitment to industry best practice and professional standards and include:
We shall not be liable for losses arising where such losses result from inaccurate, incomplete or misleading information provided by the client, delays caused by third parties, or the client’s failure to review product documentation and disclosures provided to them, provided that nothing in this clause shall exclude or limit our obligations under applicable law or regulatory requirements.
By transacting business with us, you acknowledge:
This Agreement constitutes the entire agreement governing the advisory relationship between the client and One Quote Financial Brokers Ltd, subject to applicable law and regulatory requirements.
Electronic signatures, including signatures obtained via Adobe Sign or equivalent electronic signature platforms, shall be deemed valid, legally binding and enforceable for all purposes. Each electronically signed copy shall constitute an original.
By transacting business with us, you acknowledge:
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